Return and Exchange Policy
- Return or exchange of the product is a right for all our customers, including all products that we display on our store.
- All products displayed on our store are subject to the exchange and return policy according to the terms and conditions stated on this page.
- Return or exchange can be made if the product is in its original condition when purchased and packed in its original packaging.
- Return within three (3) days and exchange within seven (7) days from the date of purchase.
- Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.
- Please take a picture and send the product specifying the city, address and order number so that it can be replaced with another product in the event that the product is damaged or has a specific defect in it or is not used according to the agreement.
- The amount will be returned to the customer in full if the product he received is completely different from the product displayed on our website.
- We are not responsible for the customer's expectations of using the products that we did not mention on the product page on our website.
- 30% discount or a value of no less than 25 dirhams if the customer does not want the product and the latter does not have a defect or problem mentioned.
